Refund policy

90-Day Return Policy

We want you and your pet to love what you bring home from Gator & Phoebs. You have 90 days after receiving your order to request a return.

To be eligible for a return, your item should be in its original or gently used condition and must not show excessive wear, damage, stains, odors, or misuse. Proof of purchase is required.

To start a return, contact us at info@gatorandphoebs.com with your order number. Please do not send an item back without contacting us first. Once your return is approved, we will provide instructions and the correct return address.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Items returned without prior authorization may not be accepted.

Damages and issues

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly at info@gatorandphoebs.com with your order number and photos of the issue. We will review the problem and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including personalized or custom-made products, gift cards, and items marked as final sale. For health and safety reasons, products that are excessively soiled, damaged, or otherwise unsuitable for resale may also be ineligible for return.

Please contact us at info@gatorandphoebs.com if you have questions about whether a specific item is eligible for return.

Exchanges

If you would like a different item, size, or style, contact us first. In most cases, the quickest option is to return the original item and place a new order once the return has been approved.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days as required by applicable law. This right is in addition to our 90-day return policy and does not limit any rights provided to you by law.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, contact us at info@gatorandphoebs.com.