We want you and your pet to absolutely love every piece you bring home from Gator & Phoebs. That's why every order is backed by our 90-Day Happy Pet Guarantee.
Try your product at home for a full 90 days. Let your pet curl up on it, sleep through it, walk in it, and live with it the way they actually live. If it doesn't feel right for your home or your companion, simply message us and we'll arrange a full refund or a replacement, whichever you prefer.
You don't need to keep the original packaging, and you don't need to explain why it didn't work out. We trust you to know what's best for your pet, and we'd rather you find the right piece than hold on to something that isn't quite right.
To start a return, just send us a message with your order number and we'll take care of the rest. A real person will respond within one business day.
